PURCHASING & SHIPPING
I want you to be happy with your new art. If you have any questions, please contact me in advance at leilani@leilanijeevaratnam.com
Every care has been taken to show the artwork as accurately as possible regarding size, colour and the medium used. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault, and slight inconsistencies will not be a valid reason for return.
PURCHASING
How is my payment handled?
Payments are securely processed through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase, you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Payments that are invoiced to you, after a direct correspondence, are taken through Square in British Pounds. We will send you an invoice directly through Square.
Purchasing with a deposit
If you would like to purchase an original painting over £500 you are welcome to purchase in stages. As the value of my work grows, I understand this can be a helpful option. A 50% deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this.
This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply.
SHIPPING
Please contact me for shipping outside the UK and I would be more than happy to give you a quote to send a painting internationally. Overseas shipments may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for any additional charges.
I have placed my order; how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
What about large or high value artworks?
I appreciate this is a high value investment – and a piece of work that has been many hours in the making. It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. You will be notified with shipping details with each product you are interested in. We will provide you with an estimated shipping charge. We will then contact you via email to discuss specialist shipping options before the artwork is dispatched. According to the delivery service chosen, actual costs may be higher than the estimated cost shown.
RETURNS
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new investment, so I offer a Buy-Back agreement. If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, I will refund your payment within 14 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.
What about Overseas Returns?
At this time, I am unable to offer a refund or return on any product sent outside of the UK.
LAST UPDATED: 14 APRIL 2025